If you are having trouble logging in, please ensure a couple of things:

-You are using the correct URL to log in.

-You are using the correct email address associated with your account when you first signed up. (This may be different than your usual email address in the case you signed up with Linkedin or Facebook.)

-You can also always reset your password or send yourself a Magic Link (this is a link that will automatically log you in your network) below the Sign In field, as well.

If your account has been disabled, there are a couple of scenarios that may have happened.

-A network host or moderator has banned your account.

-Your account was flagged for spam by sending repeated messages.

If you believe your account was disabled by mistake, feel free to contact us at hello@catlettacademy.com or direct message us in the chat so we can take a look.

If you log into your account with an email address and a password and you need to reset your password, use the "Forgot my password" link on the sign in page for your Mighty Network. Once you enter your email address on the sign in page and click "Next," you'll see the link that says "Forgot my password."

The password reset email you receive is valid for only one hour, but you can send yourself as many password reset emails as you need.

If you're still having trouble, send us an email and we'll get you back as quickly as we can.

In some cases, especially if you originally signed in using Facebook or LinkedIn, or you signed up without creating a password, you may not have set up a password when you first joined Catlett Academy.

To set up a new password or unlink your account from Facebook or LinkedIn, you need to first sign into your account on the web. Once you're signed in, click on your Profile Photo > Your Settings > Account.

Within the Account tab, you'll see the option to "Add a Password" if you originally signed up without a password or you currently sign in using Facebook or LinkedIn.

Once you select the option to "Add a Password," we'll send you an email with a link to set up your new password that you can use going forward.

If you're still having trouble disconnecting your accounts or setting up a new password, send us an email and we'll get you as fast as we can.

If you purchased access to a paid experience in Catlett Academy where you are a member and you need to update your billing info, you can do so in a few easy steps.

First, click on your profile picture and then "Your Purchases." From this menu you'll be able to see all of the purchases you have active on your account.

For future charges, click on an item in "Upcoming charges." From there you will be able to see the details about any upcoming charge you may have. You'll also find a handy "Edit Billing Info" button under the Billing Information header for you to change your payment information.

You can choose to leave Catlett Academy by going to your Profile Image > Personal Settings > Account > Deactivate My Account (on Android, tap on Leave This Network).

At the moment, it is not possible to deactivate your account from the iOS app. To do so, you'll need to login to your account via web browser with the instructions outlined above.

From here, if you choose to Deactivate Your Account, you will instantly leave the Academy and will stop receiving notifications. However, keep in mind that when you leave, your activity (such as any comments or posts that you added) will still be visible to other members.

You can also permanently delete your account on the same menu by using the link found under the text: "To permanently delete your account, click here."Deleting your account will remove all activity and contributions you have made to Catlett Academy.

If you’re a member that pays a monthly or annual subscription to get access to the Academy, your account will automatically be cancelled at the end of the current billing period when you choose to leave. Similarly, once you leave, you won't be able to access any content inside, regardless if you previously paid for it.

If you decide to re-join Catlett Academy in the future, you can always log in again with the same email address or login credentials that you used before.

If you would instead prefer to permanently delete your account and remove all of your activity and posts from that network, click the option to permanently delete your account link at the bottom of the page when you're signed in on your web browser (Chrome, Safari, etc.).

To manage the purchases and subscriptions you've made, go to the "Your Purchases" menu on your profile.

How to Cancel a Subscription Plan

You will receive an email notification 3 days before your subscription is up for renewal. You'll find the option to unsubscribe from automatic renewals under Your Purchases.

If you purchased on iOS, you'll find the option to unsubscribe within the iOS app. You can cancel iOS purchases by following these steps:

1. Go to settings > [Your Name] > Media & Purchases.

2. Choose "View Account"

3. Scroll down to "Subscriptions."

4. Find your Mighty Networks subscription

5. Click on subscription and cancel

For any subscriptions you purchased on the web, you'll see a "Cancel Subscription" button. If you have any questions about billing or need to request a refund, we recommend first contacting us directly, as we handle your subscription within our payment processor Stripe. If you still have questions, feel free to send us an email.

Changing Billing Interval

If your Host has set up a monthly plan and an annual plan, you can switch between the two.

When you're logged in on the web, just navigate to Personal Settings > Your Purchases > Select Plan to switch > Select Switch between Annual/Monthly. Please note that this will not apply to members that have been invited for free by the host.

You have full control over the notifications you receive in Catlett Academy. You can receive email notifications, mobile notifications, both email and mobile notifications, or you can turn notifications off altogether. By default, notifications are turned on and you'll receive activity that's relevant to you—such as when someone sends you a message, replies to your comment, or cheers your contribution. But if you're sensitive to receiving a lot of email or mobile notifications, you can be proactive about adjusting them down.

How to Adjust Your Notifications

When you're on the web, you can adjust the notifications you receive by clicking on your profile photo (in the upper right hand corner) and selecting Your Settings > Notifications. In the Mighty Network mobile app, you can adjust your settings by going to Your Profile > Personal Settings > Notifications.

Only if you have the mobile app installed will you also see the option to choose whether you want to receive mobile push notifications in addition to (or instead of) email notifications.

Choose Email Frequency

If you prefer to only get one email every day with a roundup of all your notifications, you can select to receive a daily digest. The daily digest email will be sent to you at the end of the day with a collection of your unread notifications. Otherwise, you can select to get notifications as activity happens.

Select the Types of Notifications You Receive

Once you've selected the how you want to be notified, you can toggle which types of notifications you want to receive. You can choose to receive an email or push notification when:

-A member messages you directly

-Someone @ mentions you in a post or comment

-There is a new comment on your post

-There are notifications related to an event you are attending

-There is a new comment on a post on which you also commented

-There is a cheer on your post

-There is a new post from one of your Network Hosts

-There are new posts from people you follow

-A question was asked that you can help answer

-Activities occur that are relevant to you

You can adjust your notifications from the Mighty Network mobile app or on the web and they'll be updated everywhere.

If you need to block communication with another member you can do so through the Network Menu > Members and then click the three-dot menu. Beneath “More”, you will see the option to block the member. You can also block a member from chat. In the chat window with the member, click the three-dot menu and choose to block the member. Once you've blocked the member, you will no longer receive notifications or 1-to-1 messages from the member. You will also no longer see their posts in the Activity Feed.

You will still be able to engage with a member you’ve blocked in chats with three or more members and All Member Chat. If you are added to a chat with someone you’ve blocked, you will be warned before entering the chat that a member you’ve blocked is in that chat.

If you choose “Mute and Archive,” the conversation with the blocked member will not appear in your chat list and you will not receive notifications for that chat. If you choose “Continue,” you will be added to the chat. Once you’re in the chat, you will see a “Blocked” tag next to the avatar of the blocked member in the presence bar. No one in the chat besides you will be able to see this tag. In All Member Chat, whether at the Course, Group, or Network level, you will not be warned before entering a chat with someone you’ve blocked but you will still see the “Blocked” tag in the presence bar for members that you’ve blocked.

A blocked member will not be able to create new chats with you alone, but you may find yourself in a chat with them if another member adds you to a chat with the blocked member. We don’t alert the blocked person that you have blocked them and they will still be able to see your posts and comments in the Network.

Unblocking a member

You can unblock a member by navigating to the three-dot menu on the blocked member’s profile. Underneath “More”, you will see the option to unblock the member. You can also unblock someone by sending them a message in a 1-to-1 chat. Before sending the message, you will be warned that this action will unblock the member.

To change your account email or password in a Mighty Network, go to your Profile Image > Personal Settings > Account > Change Email. From here, you'll see the option to change your email address.

If you're signed into your Mighty Network on the web, you'll also see an option that lets you Add a Password if you are currently signing in via email or using the LinkedIn or Facebook option.

If you want to leave a Group that you belong to within Catlett Academy, first you need to make sure you're signed in on the web.

Go to your Profile Photo > Your Settings > Account. You will see a list of Groups you belong to and you can leave the Group by clicking on the Leave button next to that group.

Creating polls, questions and articles are all effective ways to kick off new conversations and share your experiences with other members.

When you're on the web, you can ask a question directly to everyone in the network by clicking on the + button inside of the box at the top of the feed and selecting the option to add a poll. From here, you can choose to ask a simple question or make your question a Multiple Choice poll, a Percentage Poll, or a Hot Cold poll.

To ask a question from the mobile app, just select the option to "Ask a Question." Right now, you can only create new polls when you're on the web.

When using Topics, each post, question or poll added can be tagged with a specific Topic. This post will then show up within that Topic and it will be surfaced to other members in the feed who are following that Topic. A post can only be assigned to one Topic at a time.

Create an Article

Articles are another great way to share your insights and experiences with others.

To create a fully-formatted article on the web, just click on the + button at the top of your Mighty Network and select Article.

You can also choose the option to "Expand to full post" when you're creating a simple post from the box at the top of the feed when you're on the web.

Within the post editor you can add photos, embed videos hosted on YouTube, Vimeo, or Facebook, embed audio files hosted on SoundCloud, and add file attachments (individual files are limited to 25mb each).

Format text

Highlight text that you’ve written in the full post editor to adjust the formatting, add a header or create links.

Access drafts of your posts

When you're creating an article on the web, the post form will auto-save any drafts you're working on before they are published. To access your drafts on the web, just click on your Profile Photo and go to Your Drafts.

One important note on drafts: While you can always edit your own post after it has been published, updates made while editing an already published post will not be auto-saved in drafts.

Topics organize Quick Posts, Articles, and other activity like Polls, Questions, and Events by categories your Host defines. Right now, each post or activity can belong to one Topic at a time.

By default, you're following the Highlights in every Topic. This is the default setting so that you can see the most popular activity across all Topics.

If you want to opt into seeing everything in a Topic, click the Follow button you see on the Topics page. Clicking Follow a second time will bring you back to the Highlights view of Topic. To completely Hide a Topic, read on.

Hide All Activity From a Topic

If you don't want to see any activity in a particular Topic, you want to choose “Hide Topic” from the 3 dot menu you reach from the Topics page.

Catlett Academy supports chat conversations with up to 9 members.

Start a Chat Conversation

To start a chat with one or more other members, click the chat icon in the upper right and click “+” to start a new chat, then search for the names of the members you want to add, select them, and click “Start Chat”. Once a chat has been created, you cannot add new members to it. You will need to start a new chat.

You can also start a chat with one other member by going to their profile and clicking “Say Hello”.

Existing Chat Conversations

In the mobile apps, tap the chat icon to open your chat list where you can access previous conversations and start new ones. On the web, click the chat icon in the upper right corner to see a list of your existing chats.

You can search for existing chat conversations from within chat. By typing a name into the search bar, you'll see any relevant member names appear along with a text preview of the associated conversation. You can do this on both web and mobile through the chat conversation search bar at the top of the chat list.

Archiving Chat Conversations

Archiving a chat conversation will hide the conversation from your chat list. However, the chat will reappear in the list if another member adds a message to the conversation.

If you archive a chat and want to unarchive it, you can do so by recreating the conversation with the same people. Create a new chat, add the members, and when you click “Start Chat” the conversation will pick up where you left off.

If the archived conversation is with just one other person, you can also unarchive it by navigating to their profile and clicking “Say Hello.”

Blocking Members & Muting Chat Conversations

If you want to block a member through chat, in the chat window with the member, click the three-dot menu then choose the option to block the member. When you block a member, you will no longer receive notifications or 1-to-1 messages from this member. You also won’t see their posts in your Activity Feed. You can read more about blocking a member here.

Members will receive notifications for chats if they have the setting turned on in their personal settings. They can also mute notifications for a specific chat conversation.

If you’re a Catlett Academy Host or Moderator and are required to create events, there are four different event types to choose from: local events, live chats, live video events, and online meetings.

Generally, live video events and online meetings function in the same way—for both of these event types, you'll need to add an external link to where your live video stream or online meeting will take place. We love using Facebook Live, Crowdcast, and Zoom for these types of events.

To create a new event on the web, click on the "+" icon and select "Event." The event form gives you the same formatting options as an article, so that you can add rich text, images, embedded videos (including videos hosted on YouTube or Vimeo, or Facebook Live videos happening on your public Facebook page), embedded audio from SoundCloud, or file attachments like PDFs.

Once you choose your type of event, you can update the time, date, and time zone. Time zone is important because it eliminates potential confusion for members who aren't in your same time zone. You also have the option to add an external link to your event if it's also listed on Facebook or Eventbrite, for example.

Once you've set up an event, you can share it out and folks can RSVP. As the organizer of the event, you can also message groups of members based on their reply when you're on the web by clicking on the number for Attending, Maybes, and Not Attending and choosing the option to Message All Attendees.

When other members see your published event, they will have the option to RSVP, export the event to their calendar, and add comments.

All members who have RSVP'd "Attending" or "Maybe" will receive an event reminder notification 24 hours before a local event. If they RSVP'd "Attending" or "Maybe" to a live chat event, an online meeting, or a live video event, they will receive an event reminder notification 30 minutes before it's planned to start.

If, for any reason, you want to cap the number of people who can RSVP to a particular event or disable RSVPs, you can always choose to switch off RSVPs when you're creating or editing an event. This means that the option to RSVP will no longer be visible to any members.

When you add an event, it's public to all members of your network or to members of the group you are in. Right now, there isn't a way to hold a private event that is visible only to invited members (unless you're creating the event within a private group). Nor is there a way yet to limit RSVPs or attendees to a certain number of people. However, events that exist within a group are only available to members of that group.

Live Chat Events

Live chats events offer you the opportunity to host a scheduled, real-time event with other members right in your Mighty Network.

While there isn't video or audio, folks can share text, images, video links and emojis in an All Member Chat area. All Member Chat is only available on the web right now in the main network or in a group, and if you are a Network Host, you can turn on or off this chat area in Network Settings > Premium Features.

To organize a live chat, you'll want to first make sure that the All Member Chat area is enabled within your group by the Group Host, or it's enabled in the main network area by your Network Host. The All Member Chat area is turned on by default in every Mighty Network, but we have many Hosts who prefer to keep it off and only make it available during scheduled live chat events in their network.

When it's time for a live chat event, members who have RSVP'd will receive an event reminder via email 30 minutes before it starts.